MIXTAPE
Help with Mixtape
A little help getting back to your music and your people.
Start here.
How do I contact support?
In Mixtape, open Account → Help, safety and account deletion. Send a request, then open its conversation under Your requests to read and respond to replies. Keep the reference number if you need to follow up.
Never include passwords, SMS verification codes or payment details.
I’m not receiving notifications.
Open Account → Notifications. Enable notifications and use Send Test Notification. Allow up to a minute, then check Notification Centre. If alerts are blocked, use Open iPhone Settings. Focus can silence alerts.
The badge counts new alerts since you last opened Mixtape. Registered means your device is set up; it does not prove an alert reached the screen.
My song won’t play.
Check Apple Music access and your subscription. If a particular recording is unavailable, use its original link. An Instagram remix may not have an exact Apple Music match.
Where is my backup?
Account shows the automatic backup status. If a backup fails, reconnect and use Retry Backup. Keep your current installation until you have verified recovery of its library.
Can I rename and reorder things?
Change a person’s saved name from their options. Touch and hold a person or song, then drag it to its new position. The playback remote can also be dragged.
How do I export or delete my account?
Account contains the data export and Help, safety and account deletion controls. Deleting an account does not cancel an Apple subscription or remove copies already received by other people.